Q: What are ChangYou Web Tokens?
A: ChangYou Web Tokens is virtual currency used throughout all games serviced by ChangYou.com (US). Web Tokens can be spent on in-game services such as the Cash Shop in Dragon Oath to buy new items, accessories, and add new features.

Q: What do I need to know before I mail billing?
A: Before emailing billing support (billing@us.changyou.com), please note the following: The account that will be given the ChangYou Web Tokens will be the one that you are signed in within the website & Game. 

Please include in your email: 
1) ChangYou.com Account ID (not In Game Name)
2) Transaction/Receipt ID
3) Date and amount of transaction

If #2 is not available, please supply the last name on your Pay Pal 

Q: Where are my ChangYou Web Tokens?
A: You can find your ChangYou once you sign in your profile history.
This will show you how much you have spent and on what.

Q: How Do I transfer ChangYou Web Tokens to my Game Account?
Below you will find a list of Guides for your specific game:
Dragon Oath: Web Token Transfer Guide

Q: How Do I get ChangYou Web Tokens?
A: There is only one way to get ChangYou Web Tokens, which is to be logged into your profile and select the store tab at the top of the webpage. Click on the Purchase Tokens button and select your type of payment.
Purchase Guide: Web Tokens

Q: Do I have to pay with PayPal?
A: Currently PayPal is the only methods we use, but we will add other billing methods in the near future.

Q: Why use PayPal?
A: Make purchases or send money with PayPal C it's free. Shop and pay conveniently by saving your information with PayPal. PayPal is accepted by millions of businesses worldwide and is the preferred payment method on eBay.

Q: What is PayPal?
A: PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 78 million member accounts in 56 countries and regions. It's accepted by merchants everywhere, both on and off eBay. Is it safe to use? PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant. Visit www.paypal.com to learn more!

Q: Can I ever get a refund?
A: As stated in the Terms of Use, all purchases are NON-REFUNDABLE. If your account is blocked or deleted at any time for any reason, as stated in the Terms of Use, you will not be entitled to any refund for and used or unused ChangYou Tokens or in game Items.

Q: Can I transfer My ChangYou Tokens to my other account?
A: ChangYou Tokens are not transferable.

Q: Can I purchase ChangYou Tokens from someone else?
A: We do not allow users buying items, characters, accounts, or ChangYou Tokens from any other source other than ChangYou.com (US). We also do not allow users selling or reselling items, characters, accounts, or ChangYou Tokens / Cash Items.

Q: I got a confirmation from the bank saying my money was taken out but I didn't receive ChangYou Web Tokens?
A: This happens for several reasons,

1. Pay Pal's E-check takes 7-11 days to clear. Even though the funds are withdrawn right away. Pay pal will hold your funds till they completely clear your account. This is a standard Pay Pal policy and ChangYou.com has no control over this.

2. Your payment hasn't cleared with the 3rd party payment method. If this is the case you should go to their website and find out why. We can only award ChangYou Web Tokens after the 3rd party notifies us. The only 3rd party payment method that we have access looking at the records is Pay Pal. If you are using the other methods please contact them for any issues regarding payment.

Q: I am a new buyer. What are my limits for purchasing ChangYou Web Tokens?
A: As a first time buyer, your account will be enabled for purchasing 24 hours after account creation & email verification and reaching level 15 in any of our games.